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Terms & Conditions

1. General Terms

CHARMEG reserves the right to unilaterally modify or renew the present terms and conditions of transactions made through its online store. CHARMEG undertakes the obligation to inform users of any modifications as well as any change, through the website of this online store, displaying a relevant marking of the effective date of each version of the terms at the beginning of the text. It is clarified that the terms change does not include orders that you have already made and have been confirmed based on the procedure described in the Terms of Use as applicable.


2. Information & Products Provided

CHARMEG is committed to the completeness and validity of the information listed on the WWW.CHARMEG.GR website, both in terms of the existence of the essential characteristics that are described for each product it has, as well as in the accuracy of the data concerning the services provided by its online store, without prejudice to any technical or typographical errors, which have escaped notice or occurred unintentionally or due to any interruptions in the operation of the website due to force majeure.


3. Limitation of Liability

CHARMEG guarantees timely information to end consumers about any unavailability of products. The CHARMEG online store is not responsible for any technical problems that occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their infrastructure with the use of the website. Also, CHARMEG bears no responsibility for acts or omissions of third parties and especially unauthorized interventions by third parties in products and/or services and/or information available through it.


4. Intellectual Property Rights

WWW.CHARMEG.GR is the official website of CHARMEG. All the content of the websites posted by CHARMEG, including images, graphics, photographs, designs, texts, services, and products provided, are the intellectual property of CHARMEG and are protected according to the relevant provisions of Greek Law, European Law, and international conventions. The names, images, logos, and distinctive features that represent CHARMEG and/or its online store and/or third parties contracted with them as well as their products or services are the exclusive trademarks and distinctive features of CHARMEG and/or the WWW.CHARMEG.GR and/or the above third parties and are protected by Greek, EU, and international laws on trademarks and industrial and intellectual property and unfair competition.

In any case, their appearance and display on the WWW.CHARMEG.GR websites should in no way be taken as a transfer or assignment of a license or right to use them to any visitor or user of the page.

5. User Obligations

The users of WWW.CHARMEG.GR websites agree that they will not use them and the CHARMEG online store to send, publish, send by e-mail, or transmit in other ways any content that is illegal, harmful, threatening, offensive, annoying, defamatory, defamatory, vulgar, obscene, libelous, violates the privacy of another, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, may not be posted, copied or in any way disclosed by the law (such as confidential information or information covered by an obligation confidentiality), infringes any patent, trademark, copyright or other right of a third party, contains software viruses or any other codes, files or programs designed to interrupt, damage, destroy or prevent the operation of any software or computer hardware, intentionally or unintentionally violates the current Greek and EU legislation and its provisions, may harass third parties in any way and any content and in particular software used to collect or store users' personal data.


6. Security

CHARMEG recognizes the importance of the security of your data, as well as your electronic transactions, and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum possible security. All information related to your personal information and transactions is secure and confidential. The security of the CHARMEG Online Store is achieved by the following methods:

Customer Identification

The codes used for your identification are two: the username (e-mail) and the personal secret security code (password), every time you register them, they provide you with absolute security access to your personal information. You can change your secret security code (password) as often as you wish. Username (e-mail) cannot be changed. If you wish to change your username, you can inform us through the contact form so that we can deactivate the existing account to create a new one from a different e-mail.

The only one who has access to your details is you, through the above codes, and you are solely responsible for maintaining their confidentiality and hiding them from third parties. In the event of their loss or leakage of your password, alone or in combination with the username, you must inform us immediately, otherwise, the CHARMEG online store is not responsible for the use of the secret password by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same or similar and easily traceable passwords (eg date of birth). We also recommend that you include not only letters and numbers but also symbols when creating your secret password. Minimum requirements for your secret code: at least 6 characters, at least 1 number, at least 1 letter. The letters should be Latin characters.


Automatic Disconnection

If there is no activity for 20 minutes, CHARMEG online store users are automatically logged out.

Controlled Access (firewall)

Access to CHARMEG's systems (Network Infrastructure) is controlled and limited by modern security systems, fully up-to-date, ensuring graded access only by authorized users and preventing unauthorized access to systems and infrastructure as well as any information leakage.


CHARMEG's infrastructure is based on modern encryption protocols that allow the secure exchange of information through tunnels that do not allow access to third parties. It also ensures that the information will reach its destination intact and that the sender/receiver is the expected one and not a third party.

While the visitor navigates to any page of WWW.CHARMEG.GR, a unique, secure "connection" is created through the client (e.g. Browser used) and the server.

In addition, the pages that are offered to the user for processing his data (ordering, account management, address management, etc.), assume that the user will have entered his account using his username and password (authentication ).

Confidentiality of Transactions

Privacy is a matter of course. The same basic principles that govern classic transactions also apply in the case of e-commerce. All information transmitted by the user/visitor to CHARMEG is confidential and CHARMEG has taken all the necessary measures so that it is used only to the extent deemed necessary in the context of the services provided.


Some of the measures taken are the following:


  • Only employees have access to your transaction information and only when necessary, e.g. to process your requests.
  • CHARMEG does not disclose the details of customers and their transactions, unless it has written authorization from them or if this is required by a court decision or a decision of another public authority.
  • If CHARMEG uses third parties to support its systems, it takes care to secure personal data and privacy.
  • For your safety, you should also treat all information provided through the service as confidential and confidential and not disclose it to third parties.


7. Purchase of Products

On the "shelves" of our online store you can find a multitude of products and solutions.

To make your search easier, we have divided our products into central categories. Each category also has a tree of subcategories, which is displayed on your screen.

In case you are looking for something specific, use the search, which will lead you directly to your specific choice.


CHARMEG makes every effort to provide high-quality services. However, cases of errors in prices and secondary characteristics of products cannot be excluded and it cannot be guaranteed that there will be no downtime of the website or human errors when updating/listing the price of a product. For the safety and efficiency of your purchases and to avoid inconvenience, please if you find that a product is offered at an unusually low or high price concerning its market value, before proceeding to order it, contact the Customer Service Department at 210 5693111 or via the website's email form.


We also recommend that before making purchases from our online store, you visit the PAYMENT METHODS section where you will find useful information about the process and how to purchase products.

After placing your order, you will receive an automated e-mail with the details of your order. After the order has been processed by the CHARMEG online shopping department, you will receive a second confirmation e-mail with the products that will be sent to you.

During the progress of your order, you will receive a series of automated e-mails, which will report the progress of the order.

If the execution of your order is pending, you will be sent a corresponding e-mail. Alternatively, we will contact you on the telephone numbers you have given us when registering or entering the order on our site.


There is no way to disable these updates, the sending of which is a prerequisite for the correct progress of your order. Throughout our transaction, please keep your original emails. It is your obligation if you do not receive the relevant e-mails, by the general conditions governing our transactions, to inform us without delay. Your products are delivered as quickly as possible.