Charmeg | Menu
Your Cart

Return Policy

1. Products for return are accepted only when they have not been used and their packaging is complete and unaltered.
2. Any return requires prior consultation with the relevant seller and completion of the PRODUCT RETURN REQUEST document.
3. Receipt of this application is followed by evaluation and approval or rejection by our company. The customer is informed via email.
4. The authorization to return the products does not bind our company and can be revoked.                                                                                                                                                                      5. If it is found after the return request is accepted that the products are damaged, incompletely damaged, or used there may be additional charges.
6. Transport costs to and from our company are borne exclusively by the customer. Products sent at our company's expense will not be received.



Warranty Duration & Commencement

The warranty is valid for 24 calendar months starting from the date of delivery of the device to the end customer.


Contents & Extent of Warranty

1. The warranty covers defective materials and parts of the device that have malfunctioned or failed during normal operation of the device.
2. The warranty does not provide any right to monetary or any other compensation beyond the repair of the damage to the device itself.
3. The warranty does not cover the following:

  • Damage caused by misuse, wear and tear, or negligence.
  • The fuses that are considered consumable and their replacement is borne by the customer.
  • Damages caused by incorrect installation, use in an inappropriate way, or not under the technical specifications.
  • Devices that, despite all recommendations, were installed by a non-licensed electrician.
  • Damage caused by improper transport of the device.
  • Damages caused by lightning, weather, fire, floods, or power surges. 
  • Sensors of all kinds (temperature, flow, ultrasound, etc.).
  • Devices delivered in unenclosed printed circuit form. 

4. The costs of transporting the device to and from the company's laboratories are borne by the customer.
5. Any repair during the warranty period does not extend its validity beyond 24 months. The installation and use of the devices imply the absolute and non-discriminatory acceptance of the general terms of this guarantee as well as the special terms as stated in the respective manuals                                                                                                                                                                                                                                                                                                                                6. Devices that are returned for inspection and repair and left without any expression of interest by the sender for a period longer than 6 months may be forwarded for destruction or recycling without prior notification to the owner. The owner is not entitled to claim compensation in this case.
7. Software updates either for problem corrections or additional features are performed free of charge for active or retired products for which no more than 2 years have passed since their retirement.
8. For each work that is to be performed for a fee, the customer is informed and his consent is requested.